Returns & Refunds
Return & Refund Policy
Products are eligible for return within 7 days of delivery.
Please note that we do not provide a pickup service. Customers are responsible for shipping the product back to us at their own expense.
Once we receive the returned item in unused, undamaged, and resalable condition, we will process a refund for the product cost along with applicable GST. The refund amount will reflect in your account within 4 to 5 business days from the date of refund initiation.
In case of a manufacturing defect, The 31 Story Clothings will bear the shipping costs for both the return and replacement process.
Order Cancellation Policy
To cancel your order, please contact our customer support team:
📧 Email: the31storyclothings@gmail.com
📞 Phone: +91 63526 18746
💬 WhatsApp: +91 63526 18746
🕒 Customer Support: 24/7
Please Note:
- Orders for customized or embroidered products cannot be cancelled once processing has begun.
- Cancellation requests are accepted only if the order has not yet been shipped.
Once your cancellation request is approved, a full refund will be initiated, and the amount will be credited to your account within 4 to 5 business days.
Size Exchange Policy
Garments without embroidery and in new, unused condition with original tags intact can be exchanged for a different size.
Customers are required to courier the item(s) back to us at their own expense.
The 31 Story Clothings will dispatch the requested size on the same day we receive the returned product, subject to stock availability.
If the requested size is temporarily unavailable, it will generally be restocked within 7 business days and shipped as soon as it becomes available.
