Terms & Conditions
Please read these Terms & Conditions carefully before using our website or services. By accessing or using our website, you agree to be bound by the following terms, which govern your relationship with The 31 Story Clothings. If you do not agree with any of these terms, please do not use our services.
These Terms are aligned with the Information Technology (Intermediary Guidelines) Rules, 2011 under the Information Technology Act, 2000.
1. General Use & Acceptance
By using our website, you confirm that you have read, understood, and accepted these Terms, whether or not you have registered with us.
The31Story Clothings reserves the right to deny, suspend, or restrict access to any user at its sole discretion.
2. User Account, Security & Conduct
You are responsible for maintaining the confidentiality of your account and password.
You agree to:
- Notify The 31 Story Clothings immediately of any unauthorized use of your account.
- Log out after each session.
- Use the website only for lawful purposes.
- Refrain from uploading, posting, or distributing harmful, illegal, abusive, defamatory, or infringing content.
Any violation, including spamming, abuse, fraud, or uploading malicious software, may result in termination of service and/or legal action.
3. Services & Product Use
The 31 Story Clothings offers the sale of apparel, clothing, and related products.
Orders are subject to product availability and our return, refund, exchange, and cancellation policies.
Additional product-specific terms may apply as mentioned on individual product pages.
While we strive for accuracy, slight variations in size, color, embroidery, or product finish may occur. In such cases, we may contact customers for confirmation before proceeding.
4. Intellectual Property & Content Usage
All intellectual property, including text, images, graphics, logos, trademarks, software, and website content, belongs to The 31 Story Clothings unless otherwise stated.
You may not reproduce, distribute, copy, modify, or reuse any content without prior written permission.
Any content you upload for personalization or customization remains your property; however, you grant The 31 Story Clothings a non-exclusive license to use such content solely for order fulfillment and related services.
5. Privacy & Consent
Your use of this website indicates your acceptance of our Privacy Policy.
By providing your personal information, you authorize The 31 Story Clothings to use it for:
- Processing orders
- Customer support
- Order updates
- Service improvements
- Marketing communications (with your consent)
You may withdraw your consent at any time by contacting us.
📧 Email: the31storyclothings@gmail.com
6. Pricing & Payment
All prices displayed on the website are in Indian Rupees (INR) and may change without prior notice.
Products listed with a price of ₹0 are considered unavailable for direct purchase. Please contact customer support for updated pricing.
Payments are securely processed via Razorpay.
The 31 Story Clothings does not store your card or payment details. All transactions are encrypted and processed in accordance with PCI-DSS security standards.
7. Shipping & Delivery
Orders will be shipped to the address provided during checkout.
Ownership and responsibility for the order transfer to the customer once the package has been handed over to the shipping partner.
Delivery timelines may vary based on location, product availability, and logistics provider performance.
Delays caused by third-party courier services are beyond our control.
8. Returns, Refunds & Cancellations
The 31 Story Clothings accepts returns, refunds, and size exchanges according to our published policies.
Please note:
- Customized or embroidered products cannot be cancelled once processing has begun.
- Eligible refunds are issued to the original payment method within 4 to 5 business days after approval.
Please refer to our Return & Refund Policy for complete details.
9. Termination of Access
The 31 Story Clothings may suspend or permanently terminate your account if:
- You violate these Terms & Conditions.
- You misuse our services.
- You engage in fraudulent or unethical activities.
Termination may result in loss of account access and deletion of associated information.
You remain responsible for any transactions initiated prior to termination.
10. User Responsibilities & Warranty
You warrant that any content submitted by you:
- Does not violate any law.
- Does not infringe upon third-party rights.
- Does not contain harmful or malicious material.
You are solely responsible for safeguarding your login credentials and all activities performed through your account.
The 31 Story Clothings is not liable for issues arising from user-submitted content.
11. Third-Party Links & Services
Our website may contain links to third-party websites or services.
The 31 Story Clothings is not responsible for:
- Third-party content
- Privacy practices
- Service reliability
- External website policies
These links are provided for convenience only and do not imply endorsement.
Please review their terms and policies independently.
12. Website Availability & Liability Disclaimer
While we strive to keep our website operational and up to date, The 31 Story Clothings shall not be liable for:
- Technical interruptions
- Website downtime
- Data loss
- Shipping delays
- Product inaccuracies
- Customer dissatisfaction
All information and services are provided "as is" without warranties of any kind.
Use of this website is entirely at your own risk.
13. Indemnification
You agree to defend, indemnify, and hold The 31 Story Clothings harmless from any claims, damages, liabilities, expenses, or legal costs resulting from:
- Misuse of the website
- Violation of these Terms
- Infringement of third-party rights
14. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.
15. Severability & Reporting Violations
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.
To report abuse, misuse, or violations of these Terms, please contact us.
